Get in Touch With Us
Got a question about one of the poker sites we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to reach the Poker Online team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of the team will read it — we don't rely on automated replies to stand in for a real answer. We aim to respond within two working days, though it can take a little longer during busier stretches.
If you can, tell us upfront what your message is about. A quick line at the top — "correction," "bonus terms question," "partnership enquiry" — helps us route it to the right person and get back to you faster.
What People Usually Contact Us About
- Questions about a site or offer — If something in our coverage of Coinpoker, Bovada, Stake, Ignition, Americas Card Room or any other operator on our list isn't clear, ask us directly.
- Corrections — Welcome bonuses, deposit match terms and playthrough requirements change often. If you've noticed something on our site that looks out of date, we want to know so we can check it against the operator's current terms.
- Content suggestions — If there's an angle on real money poker sites, rakeback, or new poker sites you'd like us to dig into, tell us what you have in mind.
- Partnership or editorial enquiries — If you represent an operator or a media outlet and want to discuss working with us, introduce yourself and outline what you're proposing. Note that any commercial relationship we have with an operator never affects how we score or rank it.
- Responsible gambling concerns — If you or someone you know is struggling with their gambling, mention it in your message. We'll point you towards support, and you can also reach the National Problem Gambling Helpline any time at 1-800-GAMBLER.
What Happens to Your Message
Every email is read by someone on the team, not filtered through a bot. For corrections or fact-check requests, we'll check the claim against the operator's published terms before making any change — we don't take a single report at face value, but we do take every one seriously. For general questions, expect a plain, direct answer rather than a sales pitch.
A Word on Our Commercial Relationships
Poker Online may earn a commission when readers sign up with an operator through links on this site. That relationship never decides which sites we rank highly or how we describe their bonuses, rake structures, or traffic — our ratings reflect our own research into licensing, game variety, payment options and player pool quality. If you ever think an offer has been misrepresented, tell us and we'll look into it.
Before You Get in Touch About a Specific Offer
Bonus terms, deposit limits and eligible states shift more often than most other details on a poker site. If your question is about a specific promotion, checking the operator's own terms page alongside our review is the fastest way to confirm current conditions before you email us. For a wider look at where else you can play, our page on Best Non GamStop Casinos 2026 may also be useful if you're weighing options outside the mainstream US-licensed sites.
Age, Eligibility and Playing Responsibly
Online poker for real money is restricted to players who meet the minimum legal gambling age in their state — 21 in most regulated states, with a small number setting it at 18. Availability depends on where you live, since the US regulates online poker state by state rather than at a federal level. If you're contacting us with a question about eligibility in your state, let us know your location and we'll do our best to point you in the right direction, though we always recommend confirming directly with the operator and your state regulator.
Poker involves real financial risk, and no site or strategy removes that risk. If gambling has stopped being fun or is causing problems for you or someone close to you, the National Problem Gambling Helpline at 1-800-GAMBLER is free, confidential, and available any time.
Reaching Us Is Straightforward
Whatever prompted you to visit this page — a correction, a question, feedback on our rankings, or something else entirely — an email is all it takes. We read every message, we answer as real people, and we'd rather hear from you and get something right than have it sit uncorrected.